Migrating Customer Data (Required First Step)

Before using SubMigrations, you must first migrate your customer data directly through Stripe's self-serve customer migration tool.

Why Customer Migration is Required

• Subscriptions are linked to customer objects
• SubMigrations cannot migrate customer data
• Stripe provides a dedicated service for customer migration
• This must be completed before migrating subscriptions

How to Migrate Customers in Stripe

1. Access the Tool: Log into your source Stripe account
2. Navigate: Go to Customers → Copy customers
3. Choose Method: Select Copy all customers or partial copy
4. Destination: Enter your destination account ID
5. Authorization: The destination account must accept the request
6. Wait: The process can take up to 72 hours

Important Notes

• This is a one-time process per account pair
• Customer data includes payment methods and billing details
• The destination account admin must approve the migration
• You'll receive email notifications about the progress

After Customer Migration

Once customer migration is complete, you can proceed with SubMigrations to migrate:
- Products and pricing
- Subscriptions and billing schedules
- Coupons and promotions

Need Help?

For detailed instructions on customer migration, visit:
https://docs.stripe.com/get-started/data-migrations/pan-copy-self-serve

For questions about the SubMigrations process, contact our support team.